Terms & Conditions — Craftrader

Buyer terms

Placing orders

When you place an order, you enter a direct purchase agreement with the seller. Craftrader facilitates the transaction but isn't the seller of record.

Payment

Collected at checkout via secure processors
Funds held in escrow until delivery
Cards, PayPal, Apple Pay, Google Pay accepted

Buyer Protection

All purchases covered by Craftrader Buyer Protection:

Refund if item never arrives
Refund if significantly different than described
Refund if arrives damaged (with photo evidence)

Your responsibilities

Provide accurate shipping info
Be available to receive packages
Report issues within 7 days of delivery
Communicate respectfully with sellers

Seller terms

Eligibility

18+ years old
Handmade by you, vintage (20+ years), or craft supplies
Comply with applicable laws
Accurately represent your products

Listing requirements

Original photos taken by you (or AI-enhanced from your originals)
Accurate descriptions, dimensions, materials
Fair shipping costs and processing times
Disclose any imperfections

Order fulfillment

Ship within stated processing time
Provide tracking info
Package securely
Communicate proactively about delays

Prohibited items: Mass-produced goods marketed as handmade, counterfeits, weapons, drugs, hazardous materials, IP-violating items, hate/discriminatory items.

Fees & payments

Simple, transparent fees. No monthly charges. No listing fees.

Fee	Amount	When
Listing fee	FREE	Never
Monthly subscription	FREE	Never
Transaction fee	5%	On each sale
Payment processing	2.9% + $0.30	Per transaction
Currency conversion	2.5%	International only
Promoted listings	Optional	Pay per click

Payouts

Every Friday for orders delivered the previous week
Direct deposit (1-2 business days)
Minimum payout: $10
Held 7 days after delivery for buyer protection

Returns & disputes

Return policy

Each seller sets their own policy, shown on the product page. Default:

Standard items: 30-day return window
Custom orders: Final sale (unless damaged)
Digital products: Non-refundable

How to request

Contact seller via Craftrader Messages
If unresolved in 48h, open dispute
Provide photos and details
Craftrader mediates within 3-5 business days

Refund process

Credited to original payment method
5-10 business days processing
Buyer pays return shipping unless damaged/misrepresented

Need help? resolutions@craftrader.com