Your privacy matters. This policy explains what we collect, how we use it, and the choices you have. We'll always be transparent about our data practices.
1. Information we collect
You provide
- Account: Name, email, password, profile photo
- Seller: Shop name, address, tax ID, bank details
- Order: Shipping address, payment, purchase history
- Communications: Messages, support inquiries
Collected automatically
- Device info (browser, OS, IP)
- Usage data (pages, searches, clicks)
- Location (approximate, from IP)
- Cookies and tracking technologies
2. How we use it
- Process orders and facilitate transactions
- Send confirmations, shipping updates, account notifications
- Personalize your experience and AI recommendations
- Detect and prevent fraud and abuse
- Improve our platform and AI models
- Send marketing (with your consent — unsubscribe anytime)
- Comply with legal obligations
3. How we share it
We share only what's necessary to provide our services:
- With sellers when you order (name, shipping address)
- With buyers when you sell (shop name, location)
- Service providers (payments, shipping, hosting)
- Legal authorities when required by law
We never sell your personal info to third parties for advertising.
4. Your privacy rights
Depending on your location, you may have these rights:
Right to accessRequest a copy of your data
Right to correctUpdate inaccurate information
Right to deleteRequest data erasure
Right to portabilityExport your data
Right to objectOpt out of certain processing
Right to withdrawRevoke consent anytime
To exercise these rights, email privacy@craftrader.com.
5. AI and machine learning
We use AI to improve discovery, recommendations, fraud detection, and seller tools. AI models are trained on aggregated, anonymized data. You can opt out of personalization in your settings.
6. Cookies & tracking
- Essential — required for site to function
- Analytics — understand how the platform is used
- Marketing — personalized advertising (with consent)
7. Data security
SSL encryption, secure servers, regular audits. No method is 100% secure, but we use industry-standard measures.
8. Children's privacy
Craftrader is not for users under 13. We don't knowingly collect from children.
9. Contact
Questions? Email privacy@craftrader.com or use our contact form.