Order issues
Common questions about placing and managing orders
How do I track my order?▾
Once shipped, you'll get an email with tracking. You can also view it in your buyer dashboard under "Orders".
Can I cancel my order?▾
Yes, within 24 hours of placing. After that, contact the seller directly.
What if my order never arrives?▾
You're covered by Buyer Protection. Message the seller first, then open a dispute if unresolved within 48 hours.
Shipping
Everything about getting your purchases delivered
How long does shipping take?▾
Domestic standard 3-5 days, Priority 2-3 days, International 7-21 days.
Do you ship internationally?▾
Many sellers do. Check the country list on each product.
Returns & refunds
Policies and procedures
What's the return policy?▾
Each seller sets their own. Most accept returns within 30 days of delivery.
How long do refunds take?▾
5-10 business days after approval.
Payments
Payment methods and fees
What payment methods are accepted?▾
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay.
What fees does Craftrader charge sellers?▾
5% transaction fee + standard payment processing (2.9% + $0.30). No listing fees.
Account
Managing your Craftrader account
How do I reset my password?▾
Click "Forgot password?" on the login page.